Price’s Patent Candles Ltd is a thriving business that began manufacturing candles in 1830. By the end of the century the company was the largest maker of candles in the world and is still as successful to this day.

As such it holds a Royal Warrant for Her Majesty The Queen, this special Royal Status means they supply candles for many Royal State occasions.

In 2017 Nik Gazis, IT Manager at Prices Candles was given the task of giving their current communication system an overhaul.

Nik Gazis began his research of the market place to find a trusted partner to work with him to find the best option for their rapidly growing business.

Nik’s Challenges

  • Mobile workforce travelling internationally
  • Variety of advertising and technical enquiries
  • More agility
  • Strict IT Network in place

 “Our Legacy system worked well but there were two improvements we really wanted to make: Our staff needed the system to have the flexibility to be able to switch locations and still have the accessibility they would have when in the office. Our call charges were also another issue highlighted, working with Direct Comms to introduce SIP trunks significantly reduced our network services outlay”

– Nik Gazis, IT Manager, Price’s Patent Candles Ltd

Turning point

Prices Patent Candles approached Direct Comms a Unify Master partner with the opportunity to replace their existing legacy system with the latest Unify Technology. The solution put forward by Direct Comms was for an onsite virtualized Unify OpenScape Business S solution.

This provided a unified communications platform based on the latest IP-based voice technology. Its presence management and mobility capabilities have helped save time and improve responsiveness.  At the same time delivering them cost savings over their existing legacy platform. 

Top Benefits

  • Improved contact for staff using presence management, mobility and call routing, replacing ‘dead end’ voicemails
  • Enhanced responsiveness for clients and consultants
  • Allowing the business to provide an ‘always on’ services to coincide with their customer’s requirements.
  • Enhanced productivity: balance between human interaction and streamlined administration procedures
  • Improved handling of complex technical and sales calls
  • Flexible platform scalable to Prices Candles growth
  • OpenScape Business and UC Applications system allowing the delivery of significant benefits to Prices Candles various service teams.
  • System administration has been streamlined, reducing maintenance overheads.

Need to improve your business communication?

Call 0330 055 7137 today to speak to one of our specialist advisors or fill in the form below and we’ll get back to you

Direct Comms

Direct Comms is a trading name of Internal Communications Ltd. & part of the IC Group.

33 Roman Way, Longridge Road, Preston, PR2 5BD

Registered in England & Wales, Company Number: 372 3362, VAT Registration: 636 4532 36.

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