At Direct Comms we offer call recording phone services that allow you to track the quality of corporate phone calls. Service users can keep track of vital discussions, save them for quick reference and email them to colleagues. This is a service which is perfect for call centres, support hubs and sensitive communications.
We can adapt existing infrastructure, or install a whole new system using the latest technology. Our equipment – from household names such as NEC, Unify and Avaya – offers so much more than standard call recording software.
Using our call recording systems, you can monitor call quality and ensure compliance with company policy (and relevant laws). Alerts identify and help you handle unusual cases that need immediate intervention. Up to three personalised greetings can be set up, and selected depending on your availability or the time of day.