At Direct Comms, we provide call centre phone systems.

This service will enhance your customer service provision, track the ROI of your staff and ensure consistency in your communications. Our reliable and scalable call centre phone system has many time saving features, including:

  • A Programmable alarm which will activate if an office policy is contravened. For example; a call that has gone unanswered for 30 seconds, or continued for a longer time than usual.
  • Reporting: A comprehensive report suite providing detailed management information. Metrics include call costs, response times, staff telephone performance and customer service levels.
  • These features will help you manage by exception. Our user-defined system alarm alerts managers to situations that need their attention. Our service flags abandoned calls and logs them, enabling rapid customer call back. You can also reduce call costs through monitoring un-authorised calls.
To find out how Advanced Call Management can improve your ROI, contact us on 01772 70 80 99 or

Need to improve your business communication?

Call 0330 055 7137 today to speak to one of our specialist advisors or fill in the form below and we’ll get back to you

Direct Comms

Direct Comms is a trading name of Internal Communications Ltd. & part of the IC Group.

3 Eastway Business Village, Olivers Place, Fulwood, Preston PR2 9WT

Registered in England & Wales, Company Number: 372 3362, VAT Registration: 636 4532 36.

Get in touch

General Enquiries

Call: 0330 055 7137

Direct Comms North

Call: 01772 708 099

Fax: 01772 701 900

Direct Comms South

Call: 01234 865507


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