At Direct Comms, we offer advanced call management for call centres. This service will enhance your customer service provision, track the ROI of your staff and ensure consistency in your communications.
At Direct Comms, we provide call centre phone systems.
This service will enhance your customer service provision, track the ROI of your staff and ensure consistency in your communications. Our reliable and scalable call centre phone system has many time saving features, including:
A Programmable alarm which will activate if an office policy is contravened. For example; a call that has gone unanswered for 30 seconds, or continued for a longer time than usual.
Reporting: A comprehensive report suite providing detailed management information. Metrics include call costs, response times, staff telephone performance and customer service levels.
These features will help you manage by exception. Our user-defined system alarm alerts managers to situations that need their attention. Our service flags abandoned calls and logs them, enabling rapid customer call back. You can also reduce call costs through monitoring un-authorised calls.